Bilingual IT support specialist with 3 years’ experience resolving technical issues, managing systems, and supporting cloud-based and on-premise infrastructures.
IT Support Specialist
Help Desk Support
Cloud Support (AWS)
Years of
Experience
Completed
Projects
Awards
Winning
Bilingual IT support specialist with 3 years’ experience resolving technical issues, managing systems, and supporting cloud-based and on-premise infrastructures.
Digitized academic systems and optimized IT operations, boosting staff efficiency and reducing downtime school-wide
Streamlined IT support, user management, and cloud security, ensuring SLA compliance and optimized remote infrastructure.
Led end-to-end onboarding and tech support, ensuring smooth setups, swift issue resolution, and seamless user integration.
Delivered bilingual support and escalated issues efficiently, enhancing user satisfaction through clear communication and teamwork.
Computer Networking, Customer Service, IT Infrastructure Services, IT Support, Operating Systems, Security, Troubleshooting, System Administration.
Amazon Web Services, Cloud Computing, Cloud Foundations
Engineering design process to design, develop, test, maintain, software.
Crafting captivating digital experiences that put users at the heart of the design.
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